Quality Management as a Competitive Strategy in a Distributed Software Development Environment
نویسندگان
چکیده
This paper presents an exploratory case study on the SW-CMM (Capability Maturity Model for Software) Level 2 certification process by an offshore software development center, located in Brazil, belonging to Dell Computer Corporation. The objective of this paper is present the main Lessons Learned in this research. Also, it presented the importance and the impact in the inter-organizational relationship. Finally, it is identified the main difficulties and critical factors of success in the implementation of the SW-CMM in a DSD environment.
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تاریخ انتشار 2003